Privacy Policy
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1. Information We Collect
We may collect information you provide directly to us, including your name, company name, email address, phone number, service address or delivery location, vehicle or equipment information, fuel preferences, delivery instructions, account details, and information submitted through contact, order, or subscription forms.
We may also collect information related to your use of our website and customer portal, such as device type, browser information, IP address, pages visited, login activity, and similar technical data used for security, troubleshooting, and site improvement.
2. Payment Information
Payments may be processed by third-party payment or accounting providers. Diamond Luxe Fuels does not intend to store complete payment-card numbers directly on its own website servers. The payment provider's own privacy and security terms may also apply.
3. How We Use Information
- To respond to inquiries and provide requested fuel-delivery services.
- To create and manage customer accounts and recurring service arrangements.
- To schedule, document, and support deliveries.
- To communicate about orders, account activity, billing, service changes, and customer support.
- To maintain site security, prevent misuse, and troubleshoot technical issues.
- To improve our website, services, customer experience, and business operations.
- To comply with applicable legal, tax, accounting, insurance, and regulatory obligations.
4. How We Share Information
We may share information with service providers that help us operate our business, including hosting providers, payment processors, accounting platforms, email providers, customer-management tools, insurers, and professional advisers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.
We do not sell customer personal information for money.
5. Recurring Service and Account Information
If you enroll in recurring fueling or maintain a customer account, we may retain service preferences, delivery history, billing records, authorization details, and related account information so we can administer that service.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies for essential site functions, security, analytics, and performance. If non-essential analytics or advertising tools are added later, this policy may be updated to describe them.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal or regulatory requirements.
8. Security
We use reasonable administrative, technical, and operational safeguards designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
9. Your Choices
You may contact us to request an update or correction to information you have provided. You may also ask questions about our privacy practices using the contact information below. Certain records may need to be retained for legal, accounting, safety, or business reasons.
10. Children's Privacy
Our services are intended for businesses and adults arranging fuel delivery. Our website is not directed to children under 13, and we do not knowingly seek personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The "Last updated" date will reflect the most recent revision.
12. Contact Us
Diamond Luxe Fuels
Conroe, Texas and surrounding service areas
Phone: (936) 204-1113
Email: [email protected]
